Service Desk Representative I
- Job Category: Information Technology Group
- Full/Part Time: Full time
- Job Type: Regular
- Req ID: R-25441
What We're Looking For
At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.
This opportunity entails being responsible for providing frontline end-user support on a daily basis. This position receives, documents and triages new end-user requests received through phone call or email. Maintains accurate and up-to-date information on existing service tickets. Responsible for the diagnosis and resolution of basic hardware, software, and network issues
What You’ll Do:
Logs all service desk calls or email requests into the IT Service Management System. Responsible for updating ticket information.
Diagnose and resolves basic to intermediate hardware, software and network issues. Redirects or escalates incidents and service requests as needed.
Maintains documentation relating to Information Technology processes and tools for knowledge base purposes.
Triages and prioritizes new support needs and improves frontline ownership of issues.
Performs other duties as assigned.
What You’ll Need:
- High School Diploma or GED
What You'll Bring:
Demonstrates a basic understanding of relevant technologies.
Follows established policies and procedures to independently respond to and resolve basic service requests, applying a developing level of proficiency in relevant technologies. Communicates clearly and effectively with customers.
Capable of identifying opportunities for improvement, makes thoughtful, relevant suggestions and contributions to process improvement.
Embodies a positive attitude and remains actively engaged in daily work. Demonstrates willingness and eagerness to expand knowledge and skill base.
What We Prefer:
- Associate’s or technical degree in computer science or related field
Additional Information
Click here for benefits information: HNTB Total Rewards
Click here to learn more about EOE including disability and vet
Visa sponsorship is not available for this position.#DG #IT
Locations:
Kansas City, MO
Share this Job
Active Filters
About Us
At HNTB, we are harnessing the power of collaboration and innovation to establish a new vision for the future of mobility across our country. You don’t have to look far to see our impact. For more than a century, HNTB’s spark has connected people and places, expanded opportunity, and left a lasting impact on our communities. Our culture of integrity and inclusion, combined with groundbreaking solutions, has affirmed our reputation and positioned our firm as the industry leader in delivering extraordinary value.
When you join HNTB, you are joining an employee-owned firm founded on the values of integrity, collaboration, personal accountability, respect for others, and the development of all employees. We are committed to the continual improvement of an inclusive and diverse workplace. We encourage our employees to bring their whole and authentic selves to work, provide them a meaningful welcoming environment where they are valued, celebrated and respected. Diversity of thought and unique perspectives drives innovation, engagement and retention, which makes HNTB better and brings value to our clients and our communities.