HNTB AMTRAK Client Service Leader in Philadelphia, Pennsylvania
What We're Looking For
A dynamic leader with expertise in the U.S. rail industry. Someone who understands the public, political, technical, and regulatory aspects of developing new and maintaining existing rail assets. A strong rail advocate who will lead a team to deliver extraordinary value to Amtrak.
Primary Focus Will Include:
Develop and lead a multi-faceted team to achieve HNTB's strategic goals and growth objectives with Amtrak.
Closely coordinate with HNTB’s regional and division presidents, national rail leadership, office leaders and others focused on Amtrak’s growth, particularly in the Northeast Corridor.
Work with the team to fully understand Amtrak’s values, organization, key personnel, programs and plans.
Leverage all HNTB resources to deliver extraordinary value to Amtrak.
Continually refine, update and execute a three-year client strategic plan and ensure HNTB is organized to execute on all items to achieve outcomes and annual sales goals.
Preferred Qualifications and Skills:
15 years of progressive experience in the rail industry with strong client focus and a detailed knowledge of the Northeast Corridor.
Collaborative: Carefully considers who needs to be involved in situational analysis, effective decision making, implementation planning and reassessments for purposes of getting the best outcome and development of people.
Develops Others: Builds teams. Has a sincere interest in other’s career; creates growth opportunities. Not arrogant. People feel “in” on things. Has loyal relationships at all levels.
Success Oriented: Persistent, willing to give extra effort and initiative. Understands what drives success, uncovering what is important to success in any situation. Does not confuse activity with results.
Judgment: Able to assess people and situations, to accurately form opinions based on information, experience and interference. Makes effective decisions and follows through on them.
Vision: Able to determine the rights things to do, sound strategic orientation, providing break-through ideas that position the firm for success now and in the future, and enlisting others by drawing on shared aspirations.
What You'll Need
Work with Office Sales Leaders & Client Service Leaders on Implementing our Sophisticated Planning Approach (SPA).
Coordinate development of Division Strategic Business Plan with National MSL’s/PSL’s, Division Sales & Marketing Director, Office Leaders and Foundation Client Service Leaders defining growth areas with target clients (both new and existing clients).
Work with Division leadership to develop and execute strategic Client Service Plans, External Relationship Plans and other client focus strategies.
Define strategies that increase market share beyond existing Division service area footprint. Focused on building business over the next 2 to 5 years to establish Division/geographic dominance in DOT, tolls, rail transit and aviation. Coordinates this activity with National Market Sector Leaders (MSL)/Practice Service Leaders (PSL) and Corporate Growth and Business Development Officers
Provides leadership and takes ownership of Sophisticated Sales Approach (SSA) Stages 1-3, development of our client relationships and client plans, in support of external client focus and Division business development efforts. Leads key business development related activities within the Division, including client service plan review meetings and business growth strategies and plays an active role with Office Leaders (OL’s) and Client Service Leaders (CSL’s).
Coordinate with the Government Relations staff in the offices and throughout the division including input of legislative initiatives, personal involvement with clients, elected officials, contributions, and fed PAC.
Establish and further develop local contractor relationships for lead designer teaming opportunities on target design-build opportunities.
Work with Division President, Office Leaders and Market Service Leaders in identifying strategic hires to grow Division revenues in line with established business development strategy.
Participate in regular client audits and pursuit debriefs to identify client issues/actions and results in better external communications with key clients. Based on above meeting report to Office Leader and Division President on items needing improvement based on client input. Hold follow-up meeting with client to discuss actions taken and explore other opportunities to expand and grow our business.
20 years experience in business development with emphasis on client development and emerging markets
Previous experience with and understanding of A&E Industry
Click here for benefits information: HNTB Total Rewards
Click here to learn more about EOE including disability and vet
Visa sponsorship is not available for this position.
Arlington, VA (Alexandria), Cherry Hill, NJ (Woodbury), Newark, NJ, New York, NY, Parsippany, NJ (Fairfield), Philadelphia, PA (Pennsylvania), Washington, DC
NOTICE TO THIRD-PARTY AGENCIES:
HNTB does not accept unsolicited resumes from recruiters or agencies. Any staffing/employment agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of HNTB. HNTB will have the right to hire that applicant at its discretion and without any fee owed to the submitting staffing/employment agency, person or entity. Staffing/employment agencies who have fee agreements with HNTB must submit applicants to the designated HNTB recruiter to be eligible for placement fees.
Job Type: Regular
Full/Part Time: Full time
Job Category: Sales/Marketing Group